GAMES ON WHEELS USA POLICIES
GAMES ON WHEELS USA is committed to protecting your privacy. We use the information we collect on site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
The Game Coach is there to make sure that your group is making the most of our high-tech fun. Tipping for good services is a great idea, but not required.
Our primary service area is STATEN ISLAND. We also service parts of Brooklyn and parts of New Jersey, but must add a fuel and toll surcharge fee when traveling to other than the primary area.
GAMES ON WHEELS USA's trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rain, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to reschedule.
GAMES ON WHEELS USA does require a parent or responsible adult to be present inside or just outside the trailer at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under 6 are not allowed in the Games On Wheels game theater.
THREATENING/ABUSIVE LANGUAGE OR BEHAVIOR:
Use of profanity and or abusive and/or threatening language toward any GAMES ON WHEELS USA employee from the client and/or any guest attending the event, will result in termination of the party and forfeiture of deposit. Client shall be responsible for full payment with no refund for lost time.
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the GAMES ON WHEELS USA equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party.
GAMES ON WHEELS USA or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, GAMES ON WHEELS USA reserves the right to recover monetarily for damages to the trailer or equipment resulting from the careless or willful damage of same by client's guest. GAMES ON WHEELS USA or its employees assumes no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
GAMES ON WHEELS USA does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the trailer prior to entering.
While the party is in effect the Game Coach may be taking pictures of the party from the inside of trailer. You will then be able to view these pictures on GAMES ON WHEELS USA's Facebook Fan page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan page please notify us via email/ phone prior to the party. This is a service we provide to our guests as a courtesy so they can be sure to capture their party as it happens, in addition to the pictures that they will be taking themselves. It is not part of a package, nor are the pictures guaranteed.
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. *** Please keep in mind that our Game Coach will not park anywhere that may cause a danger to a person, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55-60 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
GAMES ON WHEELS USA has a large inventory of video games some are rated "M" (mature, example: Call of duty is a rated "M" game) or higher. If you wish not to have specific rating and/or games played at the time of your event/party, please contact us , indicating the game you prefer or don't prefer or simply let the Game Coach know as soon as you can after he /she gets there.
FORTNITE/ONLINE GAMING OPTION:
When choosing the Fortnite/Online Gaming option, the client agrees to pay an additional charge on top of a normal priced party. A MAXIMUM of 10 guests will be allowed to play in the GAMES ON WHEELS USA game truck when Fortnite/Online gaming is added, with only two (2) guests playing Fortnite or other requested one-player online game, provided we have the requested game. The other eight (8) guests will play on our other available TV's with those players rotating into Fortnite/Online games. It is understood that with MOBILE HOTSPOT INTERNET SERVICE that we use for online gaming the signal may be different from place to place and we DO NOT GUARANTEE high ping speed, high upload and/or download speeds, and latency issues or "lag" issues, as these are beyond our control. We do guarantee that if there is NO internet connection available, money paid for the add-on online gaming option will be refunded.
Please note: Not all guests are guaranteed to play online games, as Fortnite and most other online games are single player games. Our staff will do its best to rotate players. Time played will depend on the skill level of the player(s).